Frequently Asked Questions

Can a doctor or researcher make an appearance at my event?

An appearance by a doctor or researcher is based on their availability. If you are interested in having a Roswell Park representative at your event, please inquire with a Team Roswell staff member.

Can I contact Facebook directly about my donation to a Facebook Fundraiser?

Yes, you may contact Facebook by visiting https://www.facebook.com/help/contact/162031714239823

Can I create items (shirts, hats, etc.) with the Team Roswell logo?

Yes, as long as the logo is not modified in any way. Your Team Roswell coordinator can provide you with a color logo or an all-white version. We must review and approve items before they are made public

Can I fundraise for Courage of Carly Fund under Team Roswell?

Yes, you can raise funds for Roswell Park’s youngest patients by selecting “Courage of Carly Fund” during your event registration.

Can I use the logo on my materials?

Yes, as long as the logo is not modified in any way. Your Team Roswell coordinator can provide you with a color logo or an all-white version. We must review and approve materials before they are made public.

Can Team Roswell or Roswell Park help promote my event in the media?

No, we cannot reach out to media outlets for you, but feel free to reach out to them yourself!

Click here to add your event to our Team Roswell community event calendar.

Do donations still go to Roswell Park if people donate through my Facebook Fundraiser?

Yes, all donations will go towards to your personal Team Roswell campaign and Roswell Park.

Does the foundation issue tax receipts?

Yes, the Roswell Park Alliance Foundation is a 501(c)(3) nonprofit, tax-exempt organization. When you contribute to the Foundation, you will receive a charitable tax receipt for income tax purposes. You can expect your receipt for your donation within one to three weeks from the date you send it in. If you make your gift online, your receipt will be emailed to you.

How can I delete my Facebook Fundraiser?

From your Facebook Fundraiser, click “…More” under the invite button, then “Delete Fundraiser”.

How can I find out more about the research my donation is supporting?

Click here to learn more about the research you are funding.

How can I get a receipt for my donation to a Facebook Fundraiser?

You are able to print a receipt for your donation directly through Facebook by going to your settings, selecting “payments,” and clicking on the donation for which you would like a receipt. While we are not able to print receipts for Facebook donations, please contact us at 716-845-8788 or teamroswell@roswellpark.org if you are having trouble locating your receipt through Facebook.

How can I obtain sponsorship materials?

Please ask your designated Team Roswell staff member if you need specific paperwork for a donation.

How come I can see my donor’s name in the Fundraising Dashboard, but on my personal page it is shown as “Facebook Fundraiser”?

Because the personal page does not allow for public display rules the donor could set on Facebook (ie. friends only or friends of friends), all donors display on the personal page as “Facebook Fundraiser”. Please have your donor contact us at 716-845-8788 or teamroswell@roswellpark.org if they would like to update the public display name on the honor roll.

How come my donation is shown on the personal page honor roll as “Facebook Fundraiser”?

Because the personal page does not allow for public display rules the donor could set on Facebook (ie. friends only, friends of friends, only me), all donors display on the personal page as “Facebook Fundraiser”. Please contact us at 716-845-8788 or teamroswell@roswellpark.org if you would like to update the name on the honor roll to your name.

How do I change my cover photo or description for my Facebook Fundraiser?

From your Facebook Fundraiser, click “…More” under the invite button, then click “Edit Fundraiser”. Changes that you make to your cover photo or description on Facebook will not be reflected on your personal page. This allows you to tailor content appropriately in either location.

How do I connect my Team Roswell page with a Facebook Fundraiser?

You must first create a Team Roswell event. To connect with a Facebook Fundraiser, log in to your Fundraising Dashboard and click to connect with Facebook. Accept Facebook’s permissions and your new Facebook Fundraiser is created!

How do I contact the Alliance Foundation about a donation?

Thank you for your generosity in supporting Roswell Park’s mission to eliminate cancer’s grip on humanity by unlocking its secrets through personalized approaches and unleashing the healing power of hope.

If you have questions about how to help, please contact us during business hours (Monday through Friday, 9 a.m. to 5 p.m.) by phone at 716-845-8788 or via email to TeamRoswell@RoswellPark.org.

How do I receive sponsorship or donations from businesses for my event?

Team Roswell event coordinators have had great success asking local companies for support.

If you are planning an event, think about the supplies you need and approach a vendor for in-kind donations to use at your event. You can often request support from companies in exchange for advertising on your flyers, brochures, letters, T-shirts and other event materials. Please note: we cannot provide tax receipts for these types of contributions.

We can provide the necessary paperwork to show that their donation will directly benefit a 501 (c)(3). Please reach out to your designated Team Roswell staff member for such materials.

How is creating a Facebook Fundraiser different than just sharing a link to my personal page on Facebook?

Unlike a basic link share, Facebook Fundraiser posts are rich and dynamic posts that motivate more friends to donate quickly. Posts through a Facebook Fundraiser include an image, story, thermometer, donate button and more. You can easily invite all of your friends, and they will see updates from the fundraiser, as well as from other friends who donate. Your friends are also encouraged to invite and share with their friends, which means you may receive gifts from people you don’t even know who were moved by your story! Facebook also provides you with a quick and easy way to check your progress – including donations that come in through your Team Roswell page or your Facebook Fundraiser.

I can’t find my receipt. Can I have another one?

We can send you a copy of your receipt. Please call us at 716-845-8788 or email TeamRoswell@RoswellPark.org with your donation information and the best way to contact you.

I made a donation online and now I have questions about it. Whom can I call?

For any questions regarding donations, please contact us during business hours (Monday through Friday, 9 a.m. to 5 p.m.) by phone at 716-845-8788 or via email to TeamRoswell@RoswellPark.org.

I updated my goal through my Fundraising Dashboard. Will it change on my Facebook Fundraiser as well?

Yes. When you update your fundraising goal on your personal page, your goal will also be updated on your Facebook Fundraiser. However, if you update your goal in Facebook it will not update the goal on your personal page. For consistency, we recommend that you do not update your goal on Facebook.

I updated my story or photograph through my Fundraising Dashboard. Will it change on my Facebook Fundraiser as well?

No. Following the creation of your Facebook Fundraiser, updates to your story or photograph on your personal page will not be reflected on your Facebook Fundraiser. This allows you to tailor content appropriately in either location.

I want to make a credit card gift, but I don’t like submitting the information over the web.

There are several alternatives to donating online. Call us at 716-845-8788 and we’ll take your credit card information over the phone.

Or, you can mail your check (with the printed PDF donation form) to us at:

Roswell Park Alliance Foundation
ATTN: Team Roswell
P.O. Box 644
Buffalo, NY 14240-0644

Please do not send cash in the mail. You can drop it off at the Roswell Park Alliance Foundation main office located at 901 Washington Street during business hours.

Please allow 12-15 days after receipt for offline donations to be processed and posted to your fundraising page.

Is my Facebook Fundraiser public?

Yes. Fundraisers are public, so anyone can see them. Only people with Facebook accounts can make a donation.

My donation didn’t go through. Why?

If you received an error message, it is likely that the information provided did not match exactly with what is on file at your bank. For any questions, give us a call at 716-845-8788, or email TeamRoswell@RoswellPark.org.

What data will Facebook receive once I connect my personal page to Facebook Fundraisers?

When connecting your personal fundraising page to a Facebook Fundraiser, Facebook receives information on the campaign you are fundraising for and your personal story from your personal page at the time of the connection. On an ongoing basis, Facebook also receives updates on the amount of funds you have raised in order to keep the thermometer on your Facebook Fundraiser synced to the thermometer on your personal page. Facebook does not receive information about donors who donate through your personal page.

What does it mean to create a fundraising page to honor a loved one?

By creating a page, you are collecting donations in honor or in memory of someone special. Or, perhaps you just finished treatment and want to give back and help others who are still fighting. Team Roswell provides an easy way to share your story and get others involved with the cause.

What if I previously created a Facebook Fundraiser on Facebook and now want to link it to my Team Roswell page?

Existing Facebook Fundraisers cannot be linked to a Team Roswell page. You must visit your Fundraising Dashboard to create a new Facebook Fundraiser. Facebook Fundraisers not created through the Fundraising Dashboard will not sync to your thermometer and Roswell Park. We recommend you delete any existing Facebook Fundraisers that you were previously using to collect donations for Team Roswell and then visit your Fundraising Dashboard to create a new Facebook Fundraiser.

What is connected between my Team Roswell page and my Facebook Fundraiser?

When you create a Facebook Fundraiser, your personal story and fundraising goal will be populated in Facebook. A cover photo and fundraiser name are also provided. Following creation of your Facebook Fundraiser, all donations will sync, meaning all donations received either on Facebook or through your personal page will be included in thermometers in both places.

What is the difference between connecting my Team Roswell fundraising page to Facebook and creating a fundraiser directly on Facebook?

When you connect your Team Roswell fundraising page to Facebook, that means your fundraiser is set up directly through the Roswell Park Alliance Foundation. When you set up your fundraiser inside of Facebook, it is not connected to your Team Roswell fundraising page. Your donation transactions will be through Facebook and not the Alliance Foundation. Additionally, the Alliance Foundation will not receive the donations that you collected until 4-6 weeks after the transaction.
For a further explanation between an integrated Facebook Fundraiser and fundraisers created directly on Facebook, check out our blog.

What materials can Team Roswell provide me with for my event?

If you are interested in a Team Roswell event pack (banners, balloons, pens, etc.), please reach out to your designated Team Roswell staff member.

Where can I learn more about Courage of Carly Fund?

To learn more about Courage of Carly Fund, click here.

Who should I ask to sponsor my event?

When you are soliciting sponsors, first go to your personal connections, family and friends for donations. As Roswell Park has corporate relationships established with many local businesses, before soliciting businesses and/or individuals for sponsorship, you must first contact a Team Roswell staff member with a list of businesses and/or individuals that you wish to approach so as not to jeopardize Roswell Park’s relationship with such business.

For sponsorship questions, give us a call at 716-845-8788 or email TeamRoswell@RoswellPark.org

Why did I receive two emails acknowledging my donation to a Facebook Fundraiser?

All Facebook Fundraiser donors receive an email from Facebook on behalf of the organization. If you also elected to receive email from Roswell Park Alliance Foundation at the time of your donation, you will receive an email receipt directly from the organization as well.

Why did my Facebook Fundraiser end?

This means Facebook Fundraising has completed. All Facebook Fundraisers are scheduled to end 30 days after your Team Roswell event date.

Will donors to my Facebook Fundraiser receive a receipt?

When someone makes a donation through a Facebook Fundraiser, a payment receipt is sent to the primary email listed on the donor’s Facebook account. This payment receipt includes the organization’s tax ID number and confirms that the person has made a donation as a charitable contribution and that they’re not receiving any goods or services in return.

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